Privacy Policy
LAST UPDATED 26 SEPTEMBER 2026Introduction
This Privacy Policy explains how Constant Beta LLP ("RentEazy", "we", "us", "our"), a limited liability partnership registered in India with its registered office at C-137, Defence Colony, Delhi 110024, India, collects, uses, shares, stores, and protects your personal data when you use renteazy.co and related services (the "Platform").
We are the Data Fiduciary in respect of the personal data described here, under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). We also comply with the Information Technology Act, 2000 and the rules made under it.
RentEazy is intended only for individuals aged 18 and above. We do not knowingly collect personal data from children.
By using the Platform, you consent to the practices described in this Policy.
What we collect
2.1 Information you give us
Account and identity- Your name
- Mobile number (verified by one-time password)
- Email address
- Age or age range
- Gender, if you choose to provide it. This field is optional, includes a "prefer not to say" choice, and skipping it does not affect the service you receive or the listings you are sent.
- City and preferred localities
- Budget range
- Configuration (for example 1BHK, 2BHK)
- Furnishing preference
- Move-in timeline
- Household composition (for example living alone, as a couple, as a family, or sharing with flatmates) and number of occupants
- Whether you have a pet
- Dietary or building preference (for example vegetarian-only building)
- Any dealbreakers or additional preferences you tell us about
- Messages, queries, feedback, and support requests you send us
2.2 Information collected automatically
- Device type, browser, operating system
- IP address and approximate location derived from it
- Pages visited, buttons clicked, time spent, and how you moved through the Platform
- Referral source and campaign parameters (for example how you arrived at our site from an advertisement)
- Cookies and similar technologies (see Section 8)
2.3 Payment information
Payments are processed by our payment partner, PayU. We receive and store a transaction reference, the amount, the payment method type (for example UPI or card), and the payment status.
We do not collect or store your full card number, CVV, UPI PIN, or net banking credentials. Those are handled directly by PayU under their own security standards and privacy policy.
Why we collect it, and our legal basis
| Purpose | What we use | Basis |
|---|---|---|
| Create and secure your account | Name, phone, email, OTP | Performance of the service you requested |
| Find and filter rental homes for you | Your rental requirement | Performance of the service you requested |
| Send you your shortlist and service updates | Phone, email, requirement | Performance of the service you requested |
| Process your payment and any refund | Payment reference, phone, email | Performance of the service, legal obligation |
| Customer support | All of the above | Performance of the service |
| Improve the Platform and understand how it is used | Usage and device data | Consent, legitimate use |
| Marketing and promotional messages | Phone, email | Consent (withdrawable at any time) |
| Prevent fraud, abuse, and misuse | Account and usage data | Legal obligation, legitimate use |
| Comply with law and respond to lawful requests | As required | Legal obligation |
How we share your data
4.1 With brokers and landlords
This is the part most people want to know about, so we will be precise.
When we search for homes for you, we share with brokers and landlords only the details of the home you are looking for. That means your requirement: city, localities, budget range, configuration, furnishing, move-in timeline, household composition, pet, and similar preferences.
We do not share your name, mobile number, email address, or any other personally identifying contact detail with brokers or landlords.
You remain in control of contact. When you receive your shortlist, you decide which brokers or landlords to contact, and when. No broker or landlord receives your contact details from us in order to approach you.
4.2 With service providers
We use the following third-party processors to run the Platform. They access personal data only to perform services for us, under contract, and may not use it for their own purposes.
| Provider | Purpose | Data involved |
|---|---|---|
| PayU | Payment processing and refunds | Payment and transaction data, contact details required for the transaction |
| Twilio | Sending one-time passwords for phone verification | Mobile number |
| Amazon Web Services (AWS), Mumbai region | Hosting our servers and database | All data stored on the Platform |
| Vercel | Hosting and serving our website | Technical and request data |
| PostHog | Product analytics, understanding how the Platform is used | Usage and device data, a pseudonymous user identifier, and non-identifying preference attributes |
| Google Places API | Locality search and autocomplete when you enter your preferred areas | The location text you type |
| Meta (Facebook) Pixel and Conversions API | Measuring the performance of our advertising | Usage events and, where applicable, hashed identifiers |
We do not upload your contact details to Meta to build Custom Audiences.
Your data is stored on servers located in India (AWS Mumbai region). Some of the providers listed above may process limited data outside India in accordance with applicable law.
4.3 Other disclosures
We may disclose personal data where we are required to do so by law, by a court, or by a government or regulatory authority, or where it is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
If our business is involved in a merger, acquisition, or transfer of assets, your data may be transferred as part of that transaction. We will notify you if that happens and if it materially changes how your data is handled.
4.4 What we never do
We do not sell your personal data. We do not rent, trade, or otherwise make it available to third parties for their own marketing.
Communications and marketing
We will contact you by WhatsApp, SMS, email, and in-app notification.
Service messages relate to your requirement: OTPs, payment and refund confirmations, your shortlist, updates on homes we have found, and support replies. These are necessary to deliver the service you paid for.
Marketing messages tell you about new features, offers, and updates. You can opt out at any time by:
- clicking unsubscribe in any marketing email,
- replying STOP on WhatsApp, or
- writing to hey@renteazy.co.
Withdrawing consent for marketing will not affect service messages relating to an active requirement, and will not affect the lawfulness of processing carried out before you withdrew.
How long we keep your data
We retain your personal data for 12 months from the date you first create your account. After that period we either archive the data in a restricted form or delete it, depending on what is appropriate and what applicable law requires.
We may retain certain records for longer where we are legally required to, for example transaction and tax records, or where data is needed to establish, exercise, or defend a legal claim. Such records are kept only for as long as that purpose requires.
Your shortlist and paid requirement remain accessible to you for a maximum of 3 months from the date of payment, as set out in our Terms of Service.
Your rights
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you and how we process it.
- Correct inaccurate or misleading data, complete incomplete data, and update your data.
- Erase your personal data where it is no longer needed for the purpose it was collected for, and where we are not required by law to retain it.
- Withdraw consent at any time where our processing is based on consent, including consent to marketing.
- Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
- Grievance redressal, by raising a complaint with us as set out in Section 10.
To exercise any of these rights, email hey@renteazy.co from the email address registered on your account, or contact our Grievance Officer. We will respond within the timelines prescribed by applicable law.
Please note that deleting your data while a paid requirement is active may prevent us from delivering the service, and the refund terms in our Terms of Service will apply.
Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember your progress through the requirement form, understand how the Platform is used, and measure the performance of our advertising.
These include:
- Essential cookies, needed for the Platform to function, including session and authentication cookies.
- Analytics cookies, used by PostHog to understand usage patterns.
- Advertising cookies, used by Meta to measure the performance of our campaigns.
You can control or block cookies through your browser settings. Blocking essential cookies may prevent parts of the Platform from working.
Security
We take reasonable technical and organisational measures to protect your personal data, including:
- encryption of data in transit using HTTPS;
- hosting on AWS infrastructure in India with access controls;
- restricting access to personal data to authorised personnel who need it to do their work;
- one-time password verification for account access, so no password is stored;
- not storing full payment credentials on our systems.
No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. If a personal data breach occurs, we will notify you and the Data Protection Board of India as required under the DPDP Act.
Grievance Officer
If you have a question, concern, or complaint about how we handle your personal data, please contact our Grievance Officer:
Name: Shalini Sharma
Designation: Grievance Officer
Email: hey@renteazy.co
Address: Constant Beta LLP, C-137, Defence Colony, Delhi 110024, India
We acknowledge complaints within 48 hours of receipt and aim to resolve them within 15 days, or such shorter period as applicable law prescribes.
If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. Where a change is material, we will notify you by email or WhatsApp before it takes effect. We encourage you to review this page periodically.
Contact
C-137, Defence Colony, Delhi 110024, India
hey@renteazy.co