Terms of Service

RentEazy ("RentEazy", "we", "us", "our") is a brand and platform operated by Constant Beta LLP, a limited liability partnership registered in India, with its registered office at C-137, Defence Colony, Delhi 110024, India.

RentEazy is available at renteazy.co and related subdomains (the "Platform").

By creating an account, submitting a requirement, or making a payment on the Platform, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use the Platform.

You must be 18 years of age or older to use RentEazy. By using the Platform you confirm that you are at least 18 and legally capable of entering into a binding contract under Indian law.

RentEazy is a rental home discovery service. You tell us what you are looking for. Our team searches across brokers, landlords, and other sources in your city, checks what is available, filters out what does not fit your stated preferences, and sends you a curated shortlist of rental homes.

Any decision to contact a broker or landlord, visit a property, negotiate terms, pay a deposit, or sign an agreement is entirely yours, and any resulting arrangement is between you and that third party.

To submit a requirement and receive a shortlist, you pay a one-time service fee, shown to you on the payment screen before you pay. The fee is quoted in Indian Rupees and is inclusive of applicable taxes unless stated otherwise at checkout.

The fee covers the time, effort, and work our team puts into searching for, collecting, verifying, and filtering rental homes against the preferences you provide. It is a service fee for that work, not a booking fee, deposit, brokerage, or payment towards any property.

Payments are processed by our payment partner, PayU. We do not store your full card, UPI, or banking credentials.

After your payment is successfully received, we commit to sending you at least 5 rental listings that match your stated preferences, within 3 (three) business days.

To keep this objective and free from interpretation, a listing counts as matching if it meets all of the following criteria, as stated by you in your requirement:

These four are the hard criteria. Any other preference you share with us (for example furnishing, floor, parking, pet policy, amenities, household or dietary preferences, or dealbreakers) is used to prioritise and refine your shortlist on a best-effort basis, but a listing is not disqualified from counting towards the 5 solely because a secondary preference is not met.

"Business day" means Monday to Friday, excluding public holidays in Delhi, India. The 3 business day period begins when your payment is successfully received and confirmed.

We check listings to the best of our ability before sending them to you. However, listings originate from brokers, landlords, and other third-party sources, and we cannot and do not guarantee that:

We provide a curated shortlist. We do not guarantee an outcome.

If we do not send you at least 5 matching listings (as defined in Section 5.1) within 3 business days of your payment, you are entitled to a full refund of your service fee.

We track this ourselves. If we fail to meet the commitment, we will notify you by WhatsApp and email with the steps to claim your refund. You do not need to argue your case or prove anything.

Refunds are typically processed on the same day the claim is made, and are credited back to your original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider, and is typically 5 to 7 business days.

Once we have sent you at least 5 matching listings within 3 business days, the service fee is non-refundable. This is because the fee pays for the work our team has already completed on your behalf, regardless of whether you choose to visit, contact, or rent any of the homes we send you.

The fee is also non-refundable if:

Your access to your shortlist and to the Platform in connection with a paid requirement lasts for a maximum of 3 (three) months from the date of your payment. After that period, we may archive or remove your shortlist and close the requirement.

You create an account using your mobile number, verified by a one-time password (OTP), and your email address. You are responsible for:

We may suspend or terminate an account that we reasonably believe is being used fraudulently, abusively, to submit false requirements, or in breach of these Terms.

When you use RentEazy, you agree:

By creating an account, you agree to receive service-related communications from us by WhatsApp, SMS, email, and in-app notification, including updates about your requirement, your shortlist, payment and refund confirmations, and other transactional messages. These are necessary to deliver the service and cannot be opted out of while you have an active requirement.

We may also send you promotional and marketing communications. You can opt out of marketing messages at any time using the unsubscribe link in an email, by replying STOP on WhatsApp, or by writing to hey@renteazy.co. Opting out of marketing does not stop service-related messages.

The brokers, landlords, and property owners whose listings appear in your shortlist are independent third parties. We do not employ, control, or guarantee them.

We are not responsible for:

Please exercise normal caution: verify ownership documents, insist on a written rental agreement, and never transfer money to someone you have not verified.

The Platform, including its design, text, graphics, logos, software, and the RentEazy name and brand, is owned by Constant Beta LLP and protected under Indian and international intellectual property laws. You may not copy, modify, distribute, or create derivative works from it without our prior written permission.

Listing content originates from third parties and remains the property of its respective owners.

To the maximum extent permitted under applicable law:

Nothing in these Terms limits any liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

We may suspend or terminate your access to the Platform if you breach these Terms, if we are required to do so by law, or if we reasonably suspect fraud or misuse. Where a paid requirement is affected and the breach was not yours, we will refund the service fee in line with Section 6.

You may stop using the Platform at any time and may request deletion of your account as described in our Privacy Policy.

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and, where the change is material, notify you by email or WhatsApp. The Terms that apply to a paid requirement are the ones in force on the date you made that payment.

These Terms are governed by the laws of India. The courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the service.

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

Name: Shalini Sharma

Designation: Grievance Officer

Email: hey@renteazy.co

Address: Constant Beta LLP, C-137, Defence Colony, Delhi 110024, India

We acknowledge complaints within 48 hours of receipt and aim to resolve them within 15 days, or such shorter period as prescribed by applicable law.

For any question about these Terms or the service:

C-137, Defence Colony, Delhi 110024, India

hey@renteazy.co